Please read the information below before placing an order. If there is something you would like to know that isnt answered below, please do not hesitate to contact me!
SAMPLES: If you would like a sample of any of the invitation designs, please go to the samples page and click the add to basket symbol next to each of the designs you would like to purchase. All samples are charged at the price the invitation will be if you decide to order. Please type in the colours you would like the samples to be made in, into the appropriate box during checkout.
ORDERING: If you would like to place a full order, you can either e-mail your chosen items and design to me firstname.lastname@example.org or Telephone me on 01604 412784 to discuss. I will be in touch with you as soon as possible once I have received your order to go through any further details needed with you
PRICES: All prices for the following items include standard white or ivory envelopes: Save the Date Cards, Daytime and Evening Invitations, and Thank You Cards. If you require envelopes for any of the other items, or coloured / pearlescent envelopes, these can be purchased for an extra charge. If you would like an even more personal touch to your invitations, I can print each of the guests names on rather than leaving them blank for you to fill in, this would be at a cost of 10p per item. I can also print the envelopes with guest addresses, this would be at a cost of 20p per item.
POSTAGE AND PACKAGING: Please Note that all prices shown EXCLUDE Postage and Packaging charges. For invitation samples and items bought from the online shop, P+P will be shown, calculated and added to your order. When ordering direct from me, you may choose from the postage options below
Royal Mail 2nd Class: Items will be sent Royal Mail 2nd Class and will not be insured for loss, damage or delay
Royal Mail 1st Class: Items will be sent Royal Mail 1st Class and will not be insured for loss, damage or delay
Royal Mail Recorded Delivery: Orders up to the value of £30 will be insured and refunds will be issued (up to the value of your order and not over £30) if the items are lost or damaged in the post, signature required on delivery
Royal Mail Special Delivery: Orders up to the value of £500 will be insured, Guaranteed Next Day Delivery, extra cover also available for orders over the value of £500. Refunds will be given (up to the value of your order) if items are lost or damaged in the post. Signature required on delivery
Other Options: Alternative options are also available such as same or next day Courier Service, I will discuss the best options with you depending on your order.
PLEASE NOTE: If you choose any delivery options other than Special Delivery, I can not be held responsible for items being lost or delayed
DELIVERY: Timescales for each order will vary depending on the size of your order and the amount of other work I have on at the time. When you place an order, I will give you an estimated delivery date, I will also contact you once items have been posted to let you know this. If you need your items quickly however, please contact me to arrange this and I will do my best to accommodate you. Wedding invitations are usually sent out around 3 months prior to the big day, so please allow enough time!
PAYMENT: If you would like to place an order, a deposit of 50% of your total order value excluding Postage and Packaging charges is required. The remaining 50% of the balance plus the Postage and Packaging will then be due before the final part of your order is dispatched to you. Small orders and single items for example Guest Books require full payment when the order is placed. As your stationery is personalised, any cancelled orders following approvals of samples/proofs will loose their deposits. Payment can be made either via bank transfer, cheque, postal order or paypal.
REFUNDS: We will do are best to ensure all items arrive to you in perfect condition. Please notify us as soon as possible if this is not the case. Refunds will only be given if the goods you receive are faulty or I have sent wrong items to you by mistake. All items that require a refund should be sent back to: 14 Powdertree Square, Cottaewell Court, Standends Barn, Northampton, NN3 9SF in the state you received them in and a refund will be issued. Please note, we are not responsible for any damages that may occur in the subsequent posting of items (i.e. when you send your items out to guests)
WORDING: Please ensure that all wording you send to me has been thoroughly checked for spellings etc as once a proof has been agreed by you, I cannot be held responsible for any mistakes made once you have given me the go ahead and any re-prints needed will be at your own cost. This especially applies to Table Plans as I cannot send proofs of these items!